Henry Juszkiewicz: Gibson Quality Control Accusations "Fake News"

Guitar Exit

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Gibson's 2018 line of guitars.

Gibson CEO Henry Juszkiewicz recently sat down for an interview with our friends at Guitarist Magazine. During the conversation—which covered everything from the company's recent bankruptcy filing, to its new models, technology and pricing, to Juszkiewicz' own future with the company—Juszkiewicz sounded off on accusations that the guitar giant's quality control has declined in recent years.

“Well, to quote some politicians, I would say that’s ‘fake news,’" Juszkiewicz said.

"It’s easy for people to troll on the internet, but you’re in the media and I think you’re probably more aware than most folks about the negativity that exists and, sometimes, the lack of truth in that negativity.”

Juszkiewicz detailed the company's 24/7 customer services, and said that less than seven percent of calls the company receives are regarding an issue with a guitar.

"Our quality today is better than it’s ever been, which is not to say that we’re perfect."

“The second thing I would say is our sales are increasing; we are growing much faster than the industry is growing, and so that would be a good indicator that there are maybe a few satisfied people. So if we really made junk, then people wouldn’t buy it, especially at the price that we charge.”

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zappaDPJ

Well-known member
Staff member
I believe him. When your quality control hits rock bottom and stays there for the best part of 25 years the only way is up... or bankruptcy. Oh wait :eek:

And are Gibson really selling more guitars? Well if they sold two last week that's probably double the amount they sold the week before.

Seriously, pull the other one Henry, it's got bells on it and they actually work.
 

Steve

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Staff member
Guitar Player
If they were selling more / faster than the industry is growing how in the hell can they be failing, “especially at the price we charge”!

Spoken like a true CEO about to get the boot...;)
 

Tracy Perry

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Staff member
Guitar Player
Well, the issue I have with his statement is that most people know to examine a Gibson guitar VERY closely before parting with their money if buying from a B&M. So that guitar isn't going to get reported because if it IS sold, it's going to be sold to someone whom most likely will never notice the issue until it's brought to their attention by a luthier or advanced guitarist.
 
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